Shipping Policy – SUROOQ

Thank you for shopping with SUROOQ. Below is our shipping policy to ensure a clear and smooth experience for our customers.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

In case of high order volume, processing times may be slightly delayed. We will notify you if there is a significant delay.

Shipping Time

As a dropshipping store, our products are shipped directly from our suppliers. Estimated delivery times are:

• Standard Shipping: 7–15 business days

• International Shipping: 10–20 business days

Please note that delivery times may vary depending on your location and external factors such as customs delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order in real-time.

Please allow 2–5 days for tracking information to update after shipment.

Customs, Duties & Taxes

SUROOQ is not responsible for any customs duties, taxes, or additional fees applied to your order. These charges are determined by your local customs office and are the customer’s responsibility.

Lost or Delayed Packages

If your order is delayed beyond the estimated timeframe or appears to be lost, please contact us at our support email. We will investigate and assist you as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping details are correct at checkout. SUROOQ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: support@surooq.com

We are here to help and will respond within 24–48 hours.

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Thank you for choosing SUROOQ!